Office for Mac 2004 won't work

M

morrisp2

Joined
Dec 14, 2012
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Hi,

I have a G5 Mac with OS 10.4.11

I recently bought Office for Mac 2004 and when I try to open any of the programmes (ie. word) it crashes and comes up with "Word has encountered an error and will terminate."

I have tried many fixes that I found online like repairing disc permissions, validating fonts, creating new users and safe booting and re-installing software and nothing works!!!

Please help!!!

I have pasted the error dump I get below:

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-12-12 17:54:59 +0000
Application Name: Microsoft Word
Application Version: 11.5.0.080429
Module Name: Microsoft_Office_2001Z
Module Version: 11.5.0.080424
Module Offset: 0x00013680
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x03078c30 in (Microsoft_Office_2001Z + 0x00013680)
# 2 0x03078c24 in (Microsoft_Office_2001Z + 0x00013674)
# 3 0x03078a80 in (Microsoft_Office_2001Z + 0x000134d0)
# 4 0x0202ead0 in (Microsoft Word + 0x0000f010)
# 5 0x0202e2e0 in (Microsoft Word + 0x0000e820)
# 6 0x02022ff0 in (Microsoft Word + 0x00003530)
# 7 0x02022cd4 in (Microsoft Word + 0x00003214)
# 8 0x02020380 in (Microsoft Word + 0x000008c0)
# 9 0x03072470 in (Microsoft_Office_2001Z + 0x0000cec0)
# 10 0x020200d4 in (Microsoft Word + 0x00000614)
# 11 0x02b09edc in (Microsoft Word + 0x00aea41c)

PPC Thread State:
srr0: 0x03078c30 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x03078c24 ctr: 0x9012ad5c mq:0x00000000
r0: 0x00000003 r1: 0xbfffed50 r2: 0x003a2000 r3:0x00000000
r4: 0x00000000 r5: 0xa0293128 r6: 0x00412076 r7:0x00000001
r8: 0x00000001 r9: 0xffffffff r10: 0xffffffff r11:0xa0b8cf6c
r12: 0x9012ad5c r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00099254
r20: 0x00000001 r21: 0x00000000 r22: 0x00000000 r23:0x00691da8
r24: 0x00698514 r25: 0x006dc368 r26: 0x0068e4f8 r27:0x00411fd0
r28: 0x0044ae80 r29: 0x00412078 r30: 0x00000000 r31:0xfffffff6


Thread 1:

# 1 0x90040df8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib + 0x00040df8)
# 2 0x90040bc4 in _nanosleep + 0x00000184 (libSystem.B.dylib + 0x00040bc4)
# 3 0x900409ec in _sleep + 0x0000008C (libSystem.B.dylib + 0x000409ec)
# 4 0x0078c15c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem + 0x0006715c)
# 5 0x0078b628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem + 0x00066628)
# 6 0x0078b754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem + 0x00066754)
# 7 0x0078c234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem + 0x00067234)
# 8 0x9002b904 in __pthread_body + 0x0000005C (libSystem.B.dylib + 0x0002b904)

PPC Thread State:
srr0: 0x90040df8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90040bc4 ctr: 0x90040df0 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a40 r2: 0x01fc95c9 r3:0x00000003
r4: 0x9b36ba0d r5: 0x00000000 r6: 0x00000000 r7:0x00000000
r8: 0x90040d28 r9: 0x00000000 r10: 0x90032424 r11:0xa0006c10
r12: 0x90040df0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x901c0a50 r25: 0xf0080b20 r26: 0xa0010a50 r27:0xa0010a50
r28: 0x00000003 r29: 0x9b36ba0d r30: 0xf0080b18 r31:0x90040a50


Loaded modules:

0: LaunchCFMApp: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
1: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
2: ShMem (11.2.4.060425 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
3: MicrosoftLSLibZ (11.5.0.080605 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPZ.stb (11.5.0.080605 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: MCPCoreZ (11.5.0.080605 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
6: Microsoft Word (11.5.0.080429 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Microsoft Word
7: Microsoft_Office_2001Z (11.5.0.080424 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Office/Microsoft Office
8: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
9: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
10: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
11: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
12: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
13: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
14: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
15: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
16: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
17: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
18: libauto.dylib: /usr/lib/libauto.dylib
19: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
20: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
21: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
22: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
23: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
24: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
25: libz.1.dylib: /usr/lib/libz.1.dylib
26: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
27: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
28: libbsm.dylib: /usr/lib/libbsm.dylib
29: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
30: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
31: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
32: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
33: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
34: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
35: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
36: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
37: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
38: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
39: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
40: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
41: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
42: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
43: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
44: libcups.2.dylib: /usr/lib/libcups.2.dylib
45: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
46: libJP2.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
47: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
48: libRaw.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
49: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
50: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
51: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
52: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
53: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
54: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
55: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
56: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
57: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
58: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
59: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
60: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
61: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
62: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
63: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
64: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
65: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
66: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
67: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
68: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
69: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
70: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
71: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
72: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
73: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
74: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
75: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
76: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
77: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
78: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
79: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
80: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
81: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
82: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
83: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
84: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
85: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
86: DVComponentGlue: /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue

Operating System Information
Operating System: Mac OS X 10.4.11 (Build 8S165)
CPU: G5 (970), Number: 2, Speed: 2000 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1049
Screen: 1680 x 1050, depth = 32, ltbr = 0, 0, 1050, 1680

Microsoft Application Information:
Error Reporting UUID: F0DB35C5-4484-11E2-9FB1-000D937A1150
Time from launch: 0 hours, 0 minutes, 0 seconds
Total errors on this client: 2
 

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