- Joined
- Sep 11, 2012
- Messages
- 15
- Reaction score
- 0
Hi there friends,
I hope everything is fine with you all.
Sorry to bother you on your holiday. I would like to know if you would be able to help me with the issue of my Macbook. I took my notebook to the Apple authorised store in Curitiba - Brazil, and after the diagnosis they made a proposal to exchange several pieces. The problem is that I don't want to replace anything, I just want them to replace the graphics controller, this repair is free and covered by Apple's worldwide recall program. They may even be right about the HD hard disk replacement, but I don't want to make it, because on that hard disk there is a lot of information and works. Even if the HD is defective I want it with me.
What I think is that they want to marry the sale of parts to the repair of the free part. They say they're waiting for Apple's permission to do this work. It also happens that this Apple recall program ends on 12/31/2016, so it looks like they are delaying the permission so I have no way out. So could you please contact anyone from the American Apple who can help pressing their authorised reseller/service provider? I know that this is terrible to ask, but I really cannot buy another Macbook now and this notebook is very precious for my work.
I believe that any person from Apple America who contacts their authorised stores and services here will be able to impose to the latter the rules from above. Some people in Apple staff here believe that Apple is a right of a few and act arrogantly to ensure that they will earn something more than what´s actually fair.
Data: Service order: 43075 - Macbook pro S/N: C02F9B47DF92
OMNI INFORMÁTICA LTDA
Phone: (41) 3888-7679
Site: www.omniinformatica.com.br / Email: (e-mail address removed)
Thank you all very much! Have a great new year of 2017 filled with love, peace, health and many accomplishments.
Leonardo Martins
I hope everything is fine with you all.
Sorry to bother you on your holiday. I would like to know if you would be able to help me with the issue of my Macbook. I took my notebook to the Apple authorised store in Curitiba - Brazil, and after the diagnosis they made a proposal to exchange several pieces. The problem is that I don't want to replace anything, I just want them to replace the graphics controller, this repair is free and covered by Apple's worldwide recall program. They may even be right about the HD hard disk replacement, but I don't want to make it, because on that hard disk there is a lot of information and works. Even if the HD is defective I want it with me.
What I think is that they want to marry the sale of parts to the repair of the free part. They say they're waiting for Apple's permission to do this work. It also happens that this Apple recall program ends on 12/31/2016, so it looks like they are delaying the permission so I have no way out. So could you please contact anyone from the American Apple who can help pressing their authorised reseller/service provider? I know that this is terrible to ask, but I really cannot buy another Macbook now and this notebook is very precious for my work.
I believe that any person from Apple America who contacts their authorised stores and services here will be able to impose to the latter the rules from above. Some people in Apple staff here believe that Apple is a right of a few and act arrogantly to ensure that they will earn something more than what´s actually fair.
Data: Service order: 43075 - Macbook pro S/N: C02F9B47DF92
OMNI INFORMÁTICA LTDA
Phone: (41) 3888-7679
Site: www.omniinformatica.com.br / Email: (e-mail address removed)
Thank you all very much! Have a great new year of 2017 filled with love, peace, health and many accomplishments.
Leonardo Martins
