iPhone 14 Pro Max unresponsive screen issue

[dezvin98]

I've been using Apple devices since 2019, starting with the XR model, and I've never had any issues with unresponsiveness. Recently, I upgraded to the iPhone 14 Pro Max, and from the very beginning, the screen has been intermittently unresponsive, almost like it's frozen. This is really irritating and not something I expected from a new device. Has anyone else experienced this issue with the iPhone 14 Pro Max? Any suggestions on how to fix it would be greatly appreciated.

 

[EugenDoga]

Hey dezvin98, here is what you can do:

1. Restart Your iPhone:
   • A simple restart can often resolve temporary issues.
   • Press and hold the Side button and either Volume button until the slider appears. Slide to power off, then turn it back on by holding the Side button until the Apple logo appears.
2. Update iOS:
   • Ensure your iPhone is running the latest version of iOS.
   • Go to Settings > General > Software Update and install any available updates.
3. Check for App Issues:
   • Sometimes, specific apps can cause the device to become unresponsive.
   • Go to Settings > Battery and check if any app is consuming an abnormal amount of battery, indicating it might be causing issues. Consider updating or reinstalling problematic apps.
4. Free Up Storage:
   • Ensure you have enough free storage on your device.
   • Go to Settings > General > iPhone Storage and see if you need to free up space. Deleting unnecessary apps and files can sometimes improve performance.
5. Reset All Settings:
   • This will reset system settings to default without deleting your data.
   • Go to Settings > General > Reset > Reset All Settings.
6. Check Touch Sensitivity Settings:
   • Adjust touch sensitivity settings to ensure they are not causing the issue.
   • Go to Settings > Accessibility > Touch and adjust settings such as 3D Touch & Haptic Touch.
7. Disable Background App Refresh:
   • Disabling this can sometimes improve device performance.
   • Go to Settings > General > Background App Refresh and turn it off for apps that don't need it.
8. Force Restart:
   • A force restart can help resolve more stubborn issues.
   • Quickly press and release the Volume Up button, quickly press and release the Volume Down button, then press and hold the Side button until the Apple logo appears.

If the Problem Persists​

If none of these steps resolve the issue, it might be a hardware problem or a more complex software issue. Here are the next steps:

1. Contact Apple Support:
   • Reach out to Apple Support for further assistance. They can provide more specific troubleshooting steps or arrange for a hardware inspection.
2. Visit an Apple Store:
   • If possible, visit an Apple Store or an authorized service provider. They can run diagnostics on your device to identify and fix the issue.

Additional Considerations​

• Third-Party Screen Protectors:
  • If you're using a third-party screen protector, try removing it to see if it affects screen responsiveness.
• Factory Reset:
  • As a last resort, you can back up your iPhone and perform a factory reset to start fresh.
  • Go to Settings > General > Reset > Erase All Content and Settings. After resetting, restore from your backup.