IMAP Password failure


Doug TD

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My IMAP password on my MAC mail has stopped being accepted. It accepts the SMTP password for the same mail account. Ideas Please
 
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Cory Cooper

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Hello,

-Who is your email provider?
-This is in the Mail app, correct?
-If in Mail, do you have more than one email account setup?

C
 

Doug TD

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My e-mail provider is IInet.net.au
The problem is in my Apple Mail.
I do have more than one e-mail account and the other three are working perfectly.
Also on the faulty account, the STMP password is working fine it is just the IMAP that is not.
 
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Cory Cooper

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OK, thanks for the additional information.

You could try the following:
-Quit the Mail app
-In  > System Preferences... > Internet Accounts, click on that account to select it
-Change the password to something else and press Enter/Return
-It will spin for a while, then return an error that it is Unable to verify account or password.
-Enter the correct password and press Enter/Return
-If it accepts it without error, quit System Preferences and try the Mail app to see if the issue is resolved

Let us know if that fixes it,

C
 

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