Help with mail on macbook

[izzyd]

I have a macbook pro, an ipad and an iphone. I have no problems at all with the iphone and ipad and until very recently have had no problems with the mail on the macbook. Now every time I open the mail application I have problems with my btinternet account. I have deleted it and then set it up again several times. It works for a few minutes then it goes down and I get this message:

There may be a problem with the mail server or network. Verify the settings for account “btinternet.com” or try again.

The server returned the error: The connection to the server “imap.mail.yahoo.com” on port 993 timed out.

It then defaults to icloud and uses that account.

Any help or ideas?

Izzy

 

[oldscribe]

Hi Izzy,

There is nothing wrong with your Mac settings it is a BT issue and from what I have read about this they are charging customers £15 + to fix.
One such topic is here at BT care community forums
http://community.bt.com/t5/Other-BB-Queries/IMAP-not-working-on-Mail-for-Mac/td-p/774554

Some of the posters do suggest quick fixes, might be worth trying.

 

[izzyd]

Hi Izzy,

There is nothing wrong with your Mac settings it is a BT issue and from what I have read about this they are charging customers £15 + to fix.
One such topic is here at BT care community forums
http://community.bt.com/t5/Other-BB-Queries/IMAP-not-working-on-Mail-for-Mac/td-p/774554

Some of the posters do suggest quick fixes, might be worth trying.

Ah! I did suspect that might be the case. Funny as it has worked well for a couple of years.

Thanks

 

[oldscribe]

Hope one of the fixes work for you.

 

[izzyd]

Thanks. I'll give it a go.