Email deletion

[Tschonga]

How do I stop my Mac automatically deleting emails please?

 

[honestone]

We need to know, at a minimum, the following:

1. What exact Mac model do you have?

2. What exact Mac OS are you using?

3. Have you ever done any disk cleanup/maintenance/repairs, from a software perspective?

4. Are you making backups to an external device?

5. What EMail program are you using? And who is your ISP (Internet Service Provider)?

 

[oldscribe]

Hello,

Just to add if you use Mac Mail check the mail preferences as my screen shot and tell each mail account when to delete mail, I have all accounts set to delete trash mail when it closes.

 

[Tschonga]

Thanks for the replies. In response to Honestone, and using the same paragraph numbering - 1. MacBook Air (13 inch, Early 2015]; 2. Sierra 10.12.5; 3. No; 4. No.; 5. Outlook and BT.

 

[honestone]

Thanks for that information. Not doing any disk cleanup/maintenance/repairs is not good, and having no backups is even worse. Even if this issue can be fixed, you really need to get into the habit of doing those tasks.

I have Outlook 2016 (and I used Outlook 2011 previously), and I am not having this issue. But, here are the results of two searches I just did: "How to set Outlook 2011 to automatically delete EMails":

https://www.google.com/search?q=How...ome..69i57.13370j0j7&sourceid=chrome&ie=UTF-8

"How to set Outlook 2016 to automatically delete EMails":

https://www.google.com/search?q=How...rome..69i57.7055j0j7&sourceid=chrome&ie=UTF-8

 

[honestone]

One other thing is if that does not work, check with your ISP. I don't know who BT is, but here in Seattle, I use Comcast.