Cannot open pdfs in iCloud mail

Discussion in 'Mac Applications' started by rblakemore, Oct 10, 2018.

  1. rblakemore

    rblakemore New Member

    Joined:
    Oct 10, 2018
    Messages:
    4
    Likes Received:
    0
    Hello
    First post here. The past couple of months I find iCloud mail cannot open pdfs sent to me. I can open pdfs sent through yahoo mail or sbcglobal.net. I hesitate to remove my apple-id mail account and reinstall but is that the first step? Thanks.
    Mojave 10.14
     
    rblakemore, Oct 10, 2018
    #1
    1. Advertisements

  2. rblakemore

    Cory Cooper Moderator

    Joined:
    May 19, 2004
    Messages:
    6,081
    Likes Received:
    202
    Hello and welcome.

    Sorry for delay in replying.

    -Are you using the Apple Mail app?
    -Have you tried logging into icloud.com and checking mail there?

    C
     
    Cory Cooper, Oct 28, 2018
    #2
    1. Advertisements

  3. rblakemore

    rblakemore New Member

    Joined:
    Oct 10, 2018
    Messages:
    4
    Likes Received:
    0
    Hello Cory
    Thanks for the reply.
    I find nothing in the inbox on iCloud. I just forwarded myself an email earlier written as a test from my sbcglobal email to my me.com (icloud) email with a picture attached. The attachment could not be opened. When I look at my mail account on iCloud, the inbox is empty but when I look at the "sent" section, this forwarded email DOES show up and still cannot open the attachment.
    When I had my wife send a picture of various sizes from her sbcglobal email to my me.com email, the small and medium sized versions of the attachment picture could be opened while the larger sized attachment would not open. In this case I think the apple mail should put the larger attachment in Dropbox but nothing there either.
    Thanks
    Richard
     
    rblakemore, Oct 28, 2018
    #3
  4. rblakemore

    rblakemore New Member

    Joined:
    Oct 10, 2018
    Messages:
    4
    Likes Received:
    0
    When I hit the attachment in iCloud mail it gives me this message:

    The file “IMG_4470 2-2.JPG” could not be opened because it is empty.

    No idea what this means.

    If a file which is too large is sent to iCloud email does it kill the attachment in this way.?
     
    Last edited: Oct 28, 2018
    rblakemore, Oct 28, 2018
    #4
  5. rblakemore

    Cory Cooper Moderator

    Joined:
    May 19, 2004
    Messages:
    6,081
    Likes Received:
    202
    You may be on to something. Maybe the attachments are too large for the SBCglobal email server to accept and send. That may be why the smaller size photos successfully open when received, and the larger one doesn't. I would think it is an SBCglobal file size limit for sending, more than an iCloud limit for receiving.

    Mailbox size and message sending limits in iCloud

    Email attachment file size limits vary from 2 MB to over 25 MB, depending on the ISP/email provider.

    C
     
    Cory Cooper, Oct 28, 2018
    #5
  6. rblakemore

    rblakemore New Member

    Joined:
    Oct 10, 2018
    Messages:
    4
    Likes Received:
    0
    Hello again
    1. Turns out sbcglobal.net will transmit large files to sbcglobal.net accounts(up to 3.1 MB at least)
    2. My me.com account :
    Rejects 3.1MB, 2.5MB, 819KB from sccglobal.net
    Rejects 2.4MB from Yahoo.com
    Accepts 59KB, 160KB, 382KB from sbcglobal.net
    3. Yahoo.com seems to have size limitations similar to iCloud/me.com

    sbcglobal is the universal receiver for me I guess.
    No idea what happens if I try to send raw 8MB files through sbcglobal but iCloud would
    certainly balk.

    Thanks again for your interest. I will just use the sbcglobal account for large attachments.
    Richard
     
    rblakemore, Oct 29, 2018
    #6
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.