Application Crash (Filemaker 12)

[Alan Lumley]

Hi Everyone I am getting a user in my office with a crash on their iMac.

I have copied the crash log into a pastebin post here http://pastebin.com/HepnZPmY


Regards,

Alan.

 

[Cory Cooper]

Hello and welcome.

1. Exception Type: EXC_BAD_ACCESS (SIGBUS)
2. Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000025

This commonly means that RAM could be failing.

-Do you have the original Apple RAM or third-party RAM installed?
-Have you run any hardware diagnostics?
-Does the system crash with other applications?
-Also, there are a lot of references to Java HotSpot - make sure you have the latest update installed.

C

 

[Alan Lumley]

Bought RAM from Crucial (16GB) after checking with them before purchase, I will do some memory tests on Monday.
Had the odd crash on Acrobat but I am sure that is a plug-in issue.
I did notice a lot of Java VM errors on the log there.
So first port is hardware diag, and ensure all necessary patches are up to date.

 

[Alan Lumley]

Seems that the memory is working correct, and all patches are up to date. This is going to be a pain to diagnose.

Partitioning memory into 2 comparison buffers...
Buffer A: 4749MB (4979890176 bytes) starts at local address 0x0000000101000000
Buffer B: 4749MB (4979890176 bytes) starts at local address 0x0000000229d31800

Running 2 test sequences... (CTRL-C to quit)

Test sequence 1 of 2:

Running tests on full 9498MB region...
  Stuck Address      : ok             
  Linear PRN          : ok             
Running comparison tests using 4749MB buffers...
  Random Value        : ok
  Compare XOR        : ok
  Compare SUB        : ok
  Compare MUL        : ok
  Compare DIV        : ok
  Compare OR          : ok
  Compare AND        : ok
  Sequential Increment: ok
  Solid Bits          : ok             
  Block Sequential    : ok               
  Checkerboard        : ok             
  Bit Spread          : ok               
  Bit Flip            : ok               
  Walking Ones        : ok               
  Walking Zeroes      : ok               

Test sequence 2 of 2:

Running tests on full 9498MB region...
  Stuck Address      : ok             
  Linear PRN          : ok             
Running comparison tests using 4749MB buffers...
  Random Value        : ok
  Compare XOR        : ok
  Compare SUB        : ok
  Compare MUL        : ok
  Compare DIV        : ok
  Compare OR          : ok
  Compare AND        : ok
  Sequential Increment: ok
  Solid Bits          : ok             
  Block Sequential    : ok               
  Checkerboard        : ok             
  Bit Spread          : ok               
  Bit Flip            : ok               
  Walking Ones        : ok               
  Walking Zeroes      : ok               

All tests passed!  Execution time: 22346 seconds.

 

[Kaveman]

Have you looked in Console, especially at the crash logs?

 

[Alan Lumley]

Crash log attached on original post, as a pastebin link.

 

[Kaveman]

Have you removed the FileMaker Pro 12 preferences from the Library?

 

[Alan Lumley]

No I have not Kaveman, please elaborate on this for me?

Also I am going to run Tech Tools Pro tomorrow to get a proper diagnostic on some elements of this iMac.

 

[Kaveman]

In the Users Library folder there is Preferences > check for the FileMaker Prefs there may be more than one. Trash these and FM will make a new set.
It may also have folders in the Library > Caches Folder.

It's not likely to be "the Mac" more likely something in the User Space.

We run a separate clean Admin Account for solving these types of problems. If the Mac has one of these Log into that and see if the problem follows.

 

[Alan Lumley]

Deleting the plist for the Filemaker issues resolved it, but not another issue that was related. However I think I have other avenues for the other issue. Thanks a lot for your help.