Apple iMac late 2012 27inch help

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I am a 80 year old man and this is my first apple the person I purchased it from did not factory reset and I was wondering if there was anybody living near Sutton On Sea who could do me a factory reset, I have no idea how to do this, the last person is still the administrator, I have only managed to change the password. A little help would be appreciated, thanks
 

Cory Cooper

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Hello and welcome.

Too bad I am thousands of miles and an ocean away, or I would help you out. ;)

If you have an Apple Store near you, they would be able to take care of that for you. Or, maybe another member here can.

You can also try the steps from this link if you'd like: How to Erase and Factory Reset Your Mac

C
 
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First, thankyou for your kind offer, I have found someone on ebay selling a usb stick which formats and reinstalls the software. High Sierra 10.13.6, it will be here on Thursday, fingers crossed It works, I shall let you know.
 

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