All Files Deleted Off Desktop

[HerestheThing]

Hello.

All my files have been deleted off my desktop. There used to be ~260 GB free on my computer and now its ~315 GB. I was answering an email earlier today and couldn’t find the attachment. I went to look at my desktop and it was blank.

I spent two hours on the phone with AppleCare/Genius Bar. They had me check if all my files were in iCloud (they weren’t), restart the computer (all that did was reset my toolbar, weirdly); and try one or two things in terminal. None of this worked. Is there anything I can do to save my files?

I have a backup that is good for everything until about two weeks ago, so that’s good, but I still am missing loads of files from the last two weeks. I’m also currently running a diskdrill 3.8 recovery to see if it can find the documents. Any input would be appreciated.

 

[Cory Cooper]

Hello and welcome.

It sounds like you may have been using iCloud Drive > Desktop & Documents syncing? If so, and those files are no longer appearing on your Mac or iCloud itself, then you would need to restore them from your backup.

Honestly, I would continue to work with Apple, as we would hate to cause you to lose any additional data. I doubt that DiskDrill will find anything, especially if you have been using the computer since the files disappeared.

C