LaCie 1TB External Hard Drive Problems

Discussion in 'Misc' started by Sebastian Tombs, Nov 27, 2011.

  1. I have two or three LaCie External Hard Drives connected to my HD - one
    for Time Machine; one for Super Duper, and one for some files that I
    don't need on the built-in HD.

    One of the Hard Drives is giving me a problem. It seems not to get
    enough power to boot up when I boot up the Mac. I have to shut the
    thing off and turn it on later, and then it seems to start. Also, the
    little blue light on the front of the Hard Drive seems to not burn
    steadily, but it flickers.

    I used to have the HD plugged into the UPS trhat I use to protect the
    Mac when the power dips or drops out, and I thought maybe I was
    over-extending the UPS, so I took it off that and put it on one of the
    power bars that I use for the other peripherals associated with the Mac.
    That has not made a difference.

    I tried to contact LaCie for help, but I don't live in the US, and they
    only want to talk to people who live in the US - no provision for
    communicating with anyone who does not live in one of your 50 states.
    (They don't seem to have the same prejudice about taking my money.

    So if someone can help me out with what is going on, please? I've only
    had the HD maybe 3 months, and registered it, so it MIGHT be covered by
    warranty - although that also may not be valid for those who do not live
    in the US. Is this something that I might be able to fix myself?


    Sebastian Tombs, Nov 27, 2011
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  2. Sebastian Tombs

    Chris Ridd Guest

    I guess from your email address that you really want to visit
    3 months better be in the warranty period! You must not open it up
    though, you *must* tell LaCie to fix it.

    Have you tried swapping power supplies around? LaCie power bricks are
    often their weak link.
    Chris Ridd, Nov 27, 2011
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  3. So can I swap out power supplies without humphing the warranty? How
    easy re they to swap out?

    (And thanks for the CA address.)

    Sebastian Tombs, Nov 27, 2011
  4. Sebastian Tombs

    Chris Ridd Guest

    I assumed they had separate external power bricks. If not, you can't do
    much except call LaCie.
    Chris Ridd, Nov 27, 2011
  5. LaCie support is a nightmare in the US too. My 5big had two drives fail
    and they could only arrange for a complete replacement! Never mind that
    hot-swappable drive feature. I had to buy a Drobo FS while waiting for
    that lengthy process to finish.

    Try returning the drive to the store you bought it from. They might
    stop reselling LaCie if it becomes too much trouble for them. You could
    try checking the internal solder connections if you're handy with that
    kind of thing.
    Kevin McMurtrie, Nov 27, 2011
  6. LaCie drives are total crap. First their power supplies all fail within
    a few months, and then the drives quit too. Happened to me with a 1TB
    drive - nothing but a sickly clicking sound, even with a new power brick.

    I'll never touch LaCie again.
    William Clark, Nov 29, 2011
  7. OK, that is maybe useful information. But only if you can offer an
    alternative, I mean.


    Sebastian Tombs, Nov 29, 2011
  8. Sebastian Tombs

    Jim Gibson Guest

    Jim Gibson, Nov 30, 2011
    Sebastian Tombs, Nov 30, 2011
  10. Sebastian Tombs

    Francois Guest

    Interesting discussion. Prompts me to share my 8 years experience with
    Up to last october, this experience was rather good, and with 6 "d2
    quadra" from 300GB to 1 TB. All are in operation right now.True, I had
    to replace the power supply of one of my 3 d2 Quadra 1TB which failed
    after 2 years. But I would say that these drives are not THAT bad (as
    William Clark wrote)
    One day I accidentally kicked one LaCie 500 MB drive which stood
    vertically under the table. It was , of course fatal. It still spun but
    it's icon had disappeared and it was also invisible to Disk Utility.
    Thanks to DiskWarrior I was able to rebuild temporarily the directory
    and save about 80% of the contents. Since the disk remained unusable, I
    decided to open the LaCie aluminum box and have a look at its contents.
    It was unexpectedly quite simple : Just unscrew the four long screws
    which hold together the front ( with the blue light) and the back (with
    the USB, FW, eSata sockets). One sees the extremity of a kind of rack,
    held in place by a small screw at the bottom of the box. This screw
    removed, it is easy to let the rack glide out of the box. The rack held
    a 500 MB Hitachi Dekstar, in the similar way as a drive in the drawer of
    a Mac Pro.
    Thus, it was a breeze to change the disk ( I put a 1TB Seagate instead),
    and remounted the whole thing, almost as simply as changing a drive on
    the Mac Pro. IMHO, these LaCie drives are a nice piece of engineering.
    The refurbised drive has now 1 1/2 year of operation ( ~ 10h/24h with
    the original power adapter) with an e-Sata connection to my Mac Pro 3.1.
    But I had also, last october, a very bad experience with Lacie. I
    bought their 3 TB d2 Quadra and their USB 3 PCI Express Card. First of
    all it never was stable. The disk icon would disappear from time to time
    and only reappear by unpluggig and re-plugging the USB3 cable. I
    suspected the Card, but after checking its connections, changing the
    slot etc., the instabiliy persisted.
    Being French,I contacted their Support Center near Paris and that was
    the end of it.
    I was in the successive hands of clearly incompetent girls which didn't
    seem to know what the problem was. I asked if it was not a problem of
    driver because the disk appeared rather stable under Snow Leopard and
    not under Lion. They did not reply to my question but the last told me
    to flash the firmware "in order to upgrade" the disk with a programm and
    files which was sent to me. Now ( I should say: unfortunately) I had
    some happy experience of this dangerous exercise, having successfully
    dezoned 4 Mac DVD drives since 2003. So, I was not especially nervous
    running this flash in terminal Alas ! the program started, spat a few
    lines (Which proved I had typed correctly the command line),but stopped
    with "UPdate Failed".
    Thus the result of Lacie support was the death of the disk. When I
    switched it off,It could never be switched on again !
    Finally I returned the 3 TB drive and got a refund. These silly asses
    are not near seeing me again.
    I acquired recenttly from OWC a NewerTech VoyagerQ docking station,
    Together with a Seagate 3TB and an excellent USB 3 4 ports PCI Card
    I oredered all from OWC on 11/16/2011 9PM, was shipped the 17 nov. and
    received the parcel at home,in a close suburb of Paris, 6 days later on
    the 11/23/2011. That is much shorter that the 13 days I had to wait my
    doomed drive from Lacie-France . This hardware Works OK and looks rock
    stable.They are likely to become my next providers in Mac periferals.
    Francois, Dec 1, 2011
  11. Sebastian Tombs

    Chris Ridd Guest

    Does OWC ship from Europe? That's the main thing that puts me off
    buying from them. (Shipping costs, "handling fees" though probably not
    customs duty)
    Chris Ridd, Dec 2, 2011
  12. No. OWC (a.k.a. MacSales) is a US company based in Woodstock, Illinois
    (yes, that Woodstock). They have images of the U.S. flag on their
    website banner.

    Or did you mean, "Does OWC ship to Europe"? The answer is yes, you can
    find the shipping rates by adding stuff to the cart on their site; the
    first checkout step allows one to enter the recipient country and postal
    code, and get the rates.


    steve <at> w0x0f <dot> com
    "Life should not be a journey to the grave with the intention of
    arriving safely in an attractive and well preserved body, but rather to
    skid in sideways, chocolate in one hand, sidecar in the other, body thoroughly
    used up, totally worn out and screaming "WOO HOO what a ride!"
    Steve Fenwick, Dec 2, 2011
  13. Sebastian Tombs

    Chris Ridd Guest

    Yes, and even their cheapest rates are fairly unviable. A $60 empty
    drive case costs $20 to ship, and an $800 RAID box costs $110 to ship,
    for example. (Conversely, an $800 SSD costs about $20 to ship, so
    weight is a factor.)

    Often companies have foreign resellers which helps reduce this cost. I
    guess they import in bulk or something - whatever it is they do, it
    becomes cheaper for the end customer.
    Chris Ridd, Dec 2, 2011
  14. I would suggest doing a search for the explicit model you are
    potentially interested in. I know that there are several Australian
    companies that sell the OWC drives. So, it is worth seeing if there
    are any that are more convenient to you, and if their prices are still
    Stephen Harker, Dec 2, 2011
  15. Yes, I have had much better luck buying OWC enclosures and Seagate
    drives. Their power supplies work (and stay working) and their drives
    are simplicity itself to mount. I have rescued several drives from
    various other installations and had them come back to life in OWC cases.
    William Clark, Dec 2, 2011
  16. Sebastian Tombs

    Jim Gibson Guest

    Uh, /that/ Woodstock is in New York.
    Jim Gibson, Dec 2, 2011
  17. Sebastian Tombs


    Thanks for this, and I have noted the names of your Dries of Choice.

    But back to the OP, I can report that I got ahold of laCie, and they
    pointed me towards a firmware upgrade for the drive, and it seems to
    have resolved the problem.

    So I look to be happy for a while.

    Thanks to all for their invaluable information,

    , Dec 17, 2011
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