Hopeless new mac user in need of help

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Jul 6, 2007
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Hi Ric,

I have had my ibook G4 for just over a year, it has always run perfectly (I use it as if it were an enormous ipod).

Recently the 'mac osx has quit unexpectedly' grey box appears and requires a manual restart. The frequency of this has increased so that it is now unusable. It seemed to happen more when safari was running. I have no idea where to start.

Firstly can I reset the thing to factory settings? Or do something like a de-frag? I suspect that the RAM may be under too much strain as it has been getting slower and slower, so I would like to wipe it off and try again (with less dodgy applications) this time, and buy extra RAM from apple.

Where do I begin? I won't be offended if you tell me to take it to a repair centre.

regards

the owner of a very pretty but useless ibook :)
 

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