Can't open attachments

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I have been sent PDF attachments which do not appear to be attached...there is a little square box in the message...any ideas of what the problem is? This just started happening about 2 months ago...prior to that there was no problem.
thanks.
 

Ric

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Hi there and welcome Nancy,

what 'Mail' software are you using ?

regards

Ric
 
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I'm using Safari and suspect that is the culprit as the attachments appear when I retrieve mail using Explorer.
Any thoughts?
Nancy
 

Ric

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Hi Nancy,

is the account you are accessing a web based one ?

regards

Ric
 

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