applications quit unexpectedly, os reinstall does not help

[ArturM]

Dear all,

I am new on this forum, but hope you can help me.

My problems started several weeks ago on my Macbook pro with Mavericks.
Some applications (most often Safari, Mail, Word) get stuck for several seconds and then the system was quit to grey screen.
I have reinstalled Mavericks after cleaning the disk. With no help.
Then I reinstalled the 'mother OS', which is OX 10.8.5. There is no grey screen now, but instead applications quit unexpectedly constantly.

Macbook pro retina 2013
There is a log file for Mail and Safari:


Process: Mail [827]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 6.6 (1510)
Build Info: Mail-1510000000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [225]
User ID: 501

Date/Time: 2014-11-28 17:00:56.892 +0300
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Crashed Thread: 14 com.apple.appkit-heartbeat

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007fafc6e27d98

VM Regions Near 0x7fafc6e27d98:
MALLOC_TINY 00007f8fc6800000-00007f8fc6f00000 [ 7168K] rw-/rwx SM=PRV
-->
STACK GUARD 00007fff596a4000-00007fff5cea4000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff89a80686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89a7fc42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff88457233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8845c916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8845c0e2 CFRunLoopRunSpecific + 290
5 com.apple.HIToolbox 0x00007fff88bf9eb4 RunCurrentEventLoopInMode + 209
6 com.apple.HIToolbox 0x00007fff88bf9c52 ReceiveNextEventCommon + 356
7 com.apple.HIToolbox 0x00007fff88bf9ae3 BlockUntilNextEventMatchingListInMode + 62
8 com.apple.AppKit 0x00007fff9028c533 _DPSNextEvent + 685
9 com.apple.AppKit 0x00007fff9028bdf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
10 com.apple.AppKit 0x00007fff902831a3 -[NSApplication run] + 517
11 com.apple.AppKit 0x00007fff90227bd6 NSApplicationMain + 869
12 libdyld.dylib 0x00007fff9147b7e1 start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
.........

Process: Safari [8793]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 6.0.5 (8536.30.1)
Build Info: WebBrowser-7536030001000000~6
Code Type: X86-64 (Native)
Parent Process: launchd [140]
User ID: 501

Date/Time: 2014-11-29 10:30:01.666 +0300
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000004b

VM Regions Near 0x4b:
-->
__TEXT 000000010e90e000-000000010e90f000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.JavaScriptCore 0x00007fff986080d3 JSC::JSFunction::getOwnPropertySlot(JSC::JSCell*, JSC::ExecState*, JSC::Identifier const&, JSC:ropertySlot&) + 467
1 com.apple.JavaScriptCore 0x00007fff98607dd4 JSC::JSFunction:ut(JSC::JSCell*, JSC::ExecState*, JSC::Identifier const&, JSC::JSValue, JSC:utPropertySlot&) + 132
2 com.apple.JavaScriptCore 0x00007fff986c1d2b llint_slow_path_put_by_id + 331
3 com.apple.JavaScriptCore 0x00007fff986c87d8 llint_op_put_by_id + 138
4 com.apple.JavaScriptCore 0x00007fff984c28d0 JSC::Interpreter::execute(JSC:rogramExecutable*, JSC::ExecState*, JSC::ScopeChainNode*, JSC::JSObject*) + 3104
5 com.apple.JavaScriptCore 0x00007fff9857a7f3 JSC::evaluate(JSC::ExecState*, JSC::ScopeChainNode*, JSC::SourceCode const&, JSC::JSValue, JSC::JSValue*) + 339
6 com.apple.JavaScriptCore 0x00007fff9852cbeb JSEvaluateScript + 523
7 com.apple.Safari.framework 0x00007fff94116fe3 Safari::SearchProvidersController:arseProvidersFromManifest(Safari::CF:ropertyList const&, WTF::Vector<WTF::RefPtr<Safari::SearchProvider>, 0ul>&, Safari::SearchProvider const*&, int&) + 821
8 com.apple.Safari.framework 0x00007fff941154d7 Safari::SearchProvidersController::loadAllProviders(Safari::CF::URL const&) + 113
9 com.apple.Safari.framework 0x00007fff941153bd Safari::SearchProvidersController::SearchProvidersController() + 139
10 com.apple.Safari.framework 0x00007fff941152ff Safari::SearchProvidersController::shared() + 47
11 com.apple.Safari.framework 0x00007fff93f9dc9d -[BrowserWindowControllerMac(Internal) _defaultSearchProviderDisplayName] + 11
12 com.apple.Safari.framework 0x00007fff93f9dd0b -[BrowserWindowControllerMac(Internal) _updateSearchFieldProviderText] + 34
13 com.apple.Safari.framework 0x00007fff93f9de72 -[BrowserWindowControllerMac(Internal) _setUpSearchField] + 170
14 com.apple.Safari.framework 0x00007fff93f9ecbb -[BrowserWindowControllerMac(Internal) _setUpLocationBar] + 266
15 com.apple.Safari.framework 0x00007fff93f8f0f6 -[BrowserWindowControllerMac windowDidLoad] + 1173
16 com.apple.AppKit 0x00007fff97410f82 -[NSWindowController _windowDidLoad] + 448
17 com.apple.Safari.framework 0x00007fff9419aaf4 -[WindowController _windowDidLoad] + 43
18 com.apple.AppKit 0x00007fff973e22da -[NSWindowController window] + 114
19 com.apple.AppKit 0x00007fff979ee6f1 -[NSDocument(NSPersistentUISupport) restoreDocumentWindowWithIdentifier:state:completionHandler:] + 179
20 com.apple.Safari.framework 0x00007fff93f53dc0 -[BrowserDocument restoreDocumentWindowWithIdentifier:state:completionHandler:] + 56
21 com.apple.AppKit 0x00007fff975f9d5e -[NSDocumentControllerPersistentRestoration loadedDocument:forAutoID:] + 179
22 com.apple.AppKit 0x00007fff97601ab5 -[NSDocumentController _restorePersistentDocumentWithState:completionHandler:] + 1591
23 com.apple.AppKit 0x00007fff9760220b __block_global_27 + 671
24 com.apple.AppKit 0x00007fff975fae2f -[NSDocumentController _waitForAsyncOpeningOrPrintingToFinishThenContinue:] + 279
25 com.apple.AppKit 0x00007fff97601f61 __76+[NSDocumentController restoreWindowWithIdentifier:state:completionHandler:]_block_invoke_0 + 155
26 com.apple.AppKit 0x00007fff97601eb9 +[NSDocumentController restoreWindowWithIdentifier:state:completionHandler:] + 146
27 com.apple.AppKit 0x00007fff97212b67 -[NSApplication(NSPersistentUISupport) restoreWindowWithIdentifier:state:completionHandler:] + 196
28 com.apple.AppKit 0x00007fff97212526 -[NSApplication(NSPersistentUISupport) _restoreWindowWithRestoration:handler:] + 555
29 com.apple.AppKit 0x00007fff972112e8 -[NSPersistentUIManager restoreAllPersistentStateRegisteringAsReadyWhenDone:completionHandler:] + 1054
30 com.apple.AppKit 0x00007fff972c4225 -[NSApplication _sendFinishLaunchingNotification] + 151
31 com.apple.AppKit 0x00007fff972bd943 _DPSNextEvent + 1725
32 com.apple.AppKit 0x00007fff972bcdf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
33 com.apple.Safari.framework 0x00007fff93f225a2 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 162
34 com.apple.AppKit 0x00007fff972b41a3 -[NSApplication run] + 517
35 com.apple.AppKit 0x00007fff97258bd6 NSApplicationMain + 869
36 com.apple.Safari.framework 0x00007fff940f9564 SafariMain + 166
37 libdyld.dylib 0x00007fff984ac7e1 start + 1

 

[Spawn_Dooley]

This is a bit of a left-of-field approach but try this:

Launch System Preferences then navigate to Language & Text. In the Language Tab to top language option most likely will already be set to English but I want you to go through the process of re-selecting it.

Then click on the Formats Tab and make sure that the 'First day of week' option is set to Monday. Make sure your correct Region is selected and that the Gregorian calendar is selected.

Reboot & report back with your results

 

[ArturM]

Fantastic!

As you have said, I just re-selected English in the Language Tab, and all the crashes stopped.

Thank you so mush!

Artur

 

[honestone]

This is the SECOND time in recent weeks that Spawn_Dooley has made an "off the wall", but accurate, suggestion that resolved the issue for the individual. So, I'll say it again: Spawn_Dooley, you are AWESOME! Way to go! And, you are the man! Don't ever, ever leave these forums! We need you.

 

[Spawn_Dooley]

I'm just glad ArturM doesn't have to wonder WTF is going on anymore

 

[ArturM]

Well.. It was too good to be trough...

Today in the morning I started with some work. A bit of word documents and several responses to the emails using Mail.
Everything was perfect!
Then I finished my work, disconnected my macbook from the charger and went somewhere.

When I opened macbook next time (disconnected from the charger...may be it is important..) and wanted to check Mail it crushed several times with 'quit unexpectedly' message. I repeated the procedure described above. No difference. Then I checked and repaired disk permissions (with Disk Utility tool).
Meny lines looked like that:
Used differs on "Library/Application Support/Apple/Mail"; should be 0; user is 501.
Group differs on "Library/Application Support/Apple/Mail"; should be 0; user is 20.

Fixing the permissions did not help also.


Then I noticed, that the spotlight is indexing something constantly, with no bar showing how much is indexed or how much is left.
I didnot know how to disable it, so I just unchecked all boxes in 'Search results' (in System Preferences -> Spotlight).

It worked!! I managed to open Mail and write several letters.

Now, in the evening I faced again same problem. Mail, Word, Safari and even Console could not be started. + several times system crushed to grey screen.

After several restarts, several checks for Disk Permissions (no error found) I managed to run Mail and Safary (which I am using now to write this message) and Console. Below I paste some lines from Console 'all messages' history and one example from Log file



2014-11-30 22:37:19,000 kernel[0]: hibernate_page_list_setall(preflight 0) start 0xffffff81fa34a000, 0xffffff81fa44a000
2014-11-30 22:37:19,000 kernel[0]: hibernate_page_list_setall time: 968 ms
2014-11-30 22:37:19,000 kernel[0]: pages 1336054, wire 353030, act 11351, inact 6, cleaned 0 spec 2, zf 3019, throt 0, could discard act 255282 inact 532190 purgeable 21389 spec 159785 cleaned 0
2014-11-30 22:37:19,000 kernel[0]: hibernate_page_list_setall found pageCount 367408
2014-11-30 22:37:19,000 kernel[0]: IOHibernatePollerOpen, ml_get_interrupts_enabled 0
2014-11-30 22:37:19,000 kernel[0]: IOHibernatePollerOpen(0)
2014-11-30 22:37:19,000 kernel[0]: encryptStart 132f0
2014-11-30 22:37:19,000 kernel[0]: bitmap_size 0x7f4dc, previewSize 0x16be518, writing 361259 pages @ 0x1750ce4
2014-11-30 22:37:19,000 kernel[0]: hibernate_machine_init: state 2, image pages 352826, sum was 5e6666fd, image1Size 1b147e00, conflictCount 1846, nextFree aa5
2014-11-30 22:37:19,000 kernel[0]: restore times 1479, 1285, 8 ms, tsc 0xd31b025c scale 0x6ae8e396
2014-11-30 22:37:19,000 kernel[0]: hibernate_page_list_discard time: 390 ms, discarded act 255282 inact 532190 purgeable 21389 spec 159785 cleaned 0
2014-11-30 22:37:19,000 kernel[0]: hibernate_newruntime_map time: 0 ms, IOHibernatePollerOpen(), ml_get_interrupts_enabled 0
2014-11-30 22:37:19,000 kernel[0]: IOHibernatePollerOpen(0)
2014-11-30 22:37:19,000 kernel[0]: hibernate_machine_init reading
2014-11-30 22:37:19,000 kernel[0]: PMStats: Hibernate read took 197 ms
2014-11-30 22:37:19,000 kernel[0]: hibernate_machine_init pagesDone 367204 sum2 2a0a581e, time: 197 ms, comp bytes: 56868864 time: 64 ms 842 Mb/s, crypt bytes: 23044096 time: 10 ms 2066 Mb/s
2014-11-30 22:37:19,000 kernel[0]: Wake reason: EC.LidOpen (User)
2014-11-30 22:37:19,000 kernel[0]: AirPort_Brcm43xx:owerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
2014-11-30 22:37:19,000 kernel[0]: Previous Sleep Cause: 5
2014-11-30 22:37:19,000 kernel[0]: Previous Shutdown Cause: 5
2014-11-30 22:37:19,000 kernel[0]: IOPPF: Sent cpu-plimit-notification last value 0 (rounded time weighted average 0)
2014-11-30 22:37:19,000 kernel[0]: IOPPF: Sent gpu-external-plimit-notification last value 0 (rounded time weighted average 0)
2014-11-30 22:37:19,000 kernel[0]: IOPPF: Sent gpu-internal-plimit-notification last value 0 (rounded time weighted average 0)
2014-11-30 22:37:19,000 kernel[0]: TBT W (2): 0x0100 [x]
2014-11-30 22:37:19,000 kernel[0]: IOThunderboltSwitch<0xffffff8046451600>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
2014-11-30 22:37:19,000 kernel[0]: IOThunderboltSwitch<0xffffff8046451600>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0
2014-11-30 22:37:19,545 configd[16]: network changed: v4(en0-:192.168.10.159) DNS- Proxy- SMB
2014-11-30 22:37:19,554 com.apple.launchd.peruser.501[135]: ([0x0-0x28028].com.apple.CaptiveNetworkAssistant[295]) Exited abnormally: Interrupt: 2
2014-11-30 22:37:19,574 UserEventAgent[11]: Captive: Unknown (websheet exited)
2014-11-30 22:37:19,587 SophosSXLD[109]: [SMESXLInterface.m:437] no DNS addresses found
2014-11-30 22:37:19,000 kernel[0]: failed to inflate in one pass: -3
2014-11-30 22:37:19,000 kernel[0]: /SourceCache/AppleFSCompression_kexts/AppleFSCompression-49/Common/commonUtils.c:275: decompressChunk 4: error
2014-11-30 22:37:19,000 kernel[0]: /SourceCache/AppleFSCompression_kexts/AppleFSCompression-49/Compressors/Zlib/Type4/compressorType4Imp.c:367: chunkingDecompressor /usr/sbin/securityd: error
2014-11-30 22:37:19,000 kernel[0]: decmpfs.c:1181:decmpfs_pagein_compressed: err -1
2014-11-30 22:37:19,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x10a087000): p=17[securityd] clearing CS_VALID
2014-11-30 22:37:19,000 kernel[0]: failed to inflate in one pass: -3
2014-11-30 22:37:19,000 kernel[0]: /SourceCache/AppleFSCompression_kexts/AppleFSCompression-49/Common/commonUtils.c:275: decompressChunk 5: error
2014-11-30 22:37:19,000 kernel[0]: /SourceCache/AppleFSCompression_kexts/AppleFSCompression-49/Compressors/Zlib/Type4/compressorType4Imp.c:367: chunkingDecompressor /System/Library/LoginPlugins/BezelServices.loginPlugin/Contents/MacOS/BezelServices: error
2014-11-30 22:37:19,000 kernel[0]: decmpfs.c:1181:decmpfs_pagein_compressed: err -1
2014-11-30 22:37:20,131 ReportCrash[298]: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.
2014-11-30 22:37:20,273 ReportCrash[298]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
2014-11-30 22:37:20,273 ReportCrash[298]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
2014-11-30 22:37:20,274 ReportCrash[298]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
2014-11-30 22:37:20,274 ReportCrash[298]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
2014-11-30 22:37:20,274 ReportCrash[298]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
2014-11-30 22:37:20,274 ReportCrash[298]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
2014-11-30 22:37:20,274 ReportCrash[298]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
2014-11-30 22:37:20,274 ReportCrash[298]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
2014-11-30 22:37:20,274 ReportCrash[298]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
2014-11-30 22:37:20,274 ReportCrash[298]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
2014-11-30 22:37:20,285 com.apple.launchd[1]: (com.apple.securityd[17]) Job appears to have crashed: Segmentation fault: 11
2014-11-30 22:37:20,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x108800000): p=298[ReportCrash] clearing CS_VALID






Process: CVMCompiler [168]
Path: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/CVMCompiler
Identifier: CVMCompiler
Version: 32.5
Code Type: X86-64 (Native)
Parent Process: launchd [135]
User ID: 501

Date/Time: 2014-11-30 14:34:08.122 +0300
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Crashed Thread: 1 Dispatch queue: com.apple.cvmsCompAgent_x86_64.peer.0x7ff374c00000.xpcq

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000210c2ddda8

VM Regions Near 0x210c2ddda8:
MALLOC_LARGE 000000010ed02000-000000010ee89000 [ 1564K] rw-/rwx SM=PRV
-->
MALLOC_TINY 00007ff372c00000-00007ff372f00000 [ 3072K] rw-/rwx SM=PRV

Thread 0:
0 libsystem_kernel.dylib 0x000000010cd0939a __semwait_signal_nocancel + 10
1 libsystem_c.dylib 0x000000010cb8cdeb nanosleep$NOCANCEL + 138
2 libsystem_c.dylib 0x000000010cbecd59 sleep$NOCANCEL + 61
3 libdispatch.dylib 0x000000010cafac9a _dispatch_queue_cleanup2 + 85
4 libsystem_c.dylib 0x000000010cb9e52e _pthread_tsd_cleanup + 240
5 libsystem_c.dylib 0x000000010cb979d2 _pthread_exit + 146
6 libsystem_c.dylib 0x000000010cb98d31 pthread_exit + 30
7 libdispatch.dylib 0x000000010cafac26 dispatch_main + 45
8 CVMCompiler 0x000000010b7b2d86 0x10b7b0000 + 11654
9 libdyld.dylib 0x000000010cb347e1 start + 1

 

[ArturM]

Hi again!

So I understood that my problems started after being in the standby ('deep sleep') mode. So I disabled standby.
Since that moment I did not have any problems with my laptop.. which is now around 24 hours of quite intensive usage.

So, I am of course happy to get my stable macbook back. Obviously, I can survive without standby mode.
On another hand, I want to know, what is wrong with standby. And why even reinstalling of OS did not fix it? Does anyone has any ideas?


Anyway, thank you for the support!

Artur