Apple Again Tops ACSI Customer Satisfaction Survey

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Join Date: Aug 2006

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21st September 2011

Apple has topped the American Customer Satisfaction Index (ACSI) in the personal computer category for an eighth consecutive year, achieving a score of 87 points. This is Apple’s highest score ever on the index and nine points ahead of second place HP. The ACSI includes tablets in the PC category, and the organization says in its press release, “Apple’s winning combination of innovation and product diversification — including spinning off technologies into entirely new directions — has kept the company consistently at the leading edge.”

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